Order Terms & Conditions
AT THE MOMENT, MAD MAYKER ONLY SHIPS TO CANADA AND THE UNITED STATES. EXCEPTIONS CAN BE MADE ON A CASE-BY-CASE BASIS TO SHIP TO MEXICO AND OTHER COUNTRIES UPON REQUEST. CONTACT SALES@MADMAYKER.COM FOR MORE INFORMATION
ORDER TERMS AND CONDITIONS
By checking the Terms & Conditions box in your cart, you are acknowledging and agreeing to the following:
- You are responsible for the accuracy of your shipping address entered at checkout. Please consider shipping to a location where someone will always be available to receive a package. We do not ship to PO Box addresses or similar, and orders to such an address will be canceled.
We may, in select circumstances and at our sole discretion, ship a package with a carrier other than the one selected at checkout, especially in cases where a faster shipment option becomes available at the same cost. In these cases, we will ensure that the alternate carrier provides an equivalent or better shipping timeframe to the method selected. Use of a carrier that differs from the one selected at checkout is not grounds for a refund or credit.
- Returns will only be completed on a case-by-case basis at the sole discretion of MAD MAYKER wherein the product is unopened, unaltered, and in original condition. If a return is granted by MAD MAYKER, you are responsible for all freight/shipping costs including any duties and/or taxes that may be applicable. Products shipped back to us without an authorized return will not be refunded. Refunds for authorized returns will be less shipping fees and credit card processing fees.
Please note that refusing a package at delivery does not constitute an authorized return. When packages are refused at delivery, the carrier charges additional return shipping fees that you will be responsible for. As shipments are often split into multiple boxes, we will examine refused merchandise when it is safely received at our warehouse and issue a refund for the value of the returned merchandise, less shipping fees (both directions), credit card processing fees, and a 20% restocking fee. Processing of refused packages may take up to 30 business days. Please see our Refund Policy for full details.
- If a product is being offered on a backorder or pre-order or pre-order basis, the date provided on the product page and/or cart page is an estimated timeline for when the product will be available to ship to you and is not a guarantee. Orders placed for products on backorder or pre-order basis are not cancelable and are non-refundable. You agree that by placing an order for a pre-order or backorder product, your payment method will be charged in advance at the time of the order.
It's best to not freeze JESMONITE liquids and pigments. Where appropriate, we will include a 72-hour shipping warmer in liquid shipments free of charge, however, we strongly recommend that you select a shipping method that allows for a transit time of less than 3 days to your location during colder months. If you live in a cold climate, it is your responsibility to closely follow tracking and delivery status and immediately bring in any packages that couriers may leave outside upon delivery. Please allow your shipment to come to room temperature for 24 hours before use. All packages ship from Toronto, Canada. By ordering while the weather may be cold along the shipping route, you accept all risks associated with freezing. MAD MAYKER is not responsible should a shipment be damaged due to freezing and freezing is not covered by shipping insurance.
- All orders ship from Canada. Orders shipped outside of Canada (such as to the United States) may be subjected to duties and taxes by the destination country's customs authorities. Any duties, taxes, and fees, are the sole responsibility of you, the customer. For more information on customs and duties, please refer to your local/federal customs organization. Packages returned to us due to refusal to pay import fees will be refunded, less shipping fees (both directions), credit card processing fees, and a 20% restocking fee. Processing of refused packages may take up to 30 business days.
- We aim to process orders as soon as possible when they are received. Processing time for orders (the time between when you place your order and it leaves our warehouse) can vary between 1 - 14 business days unless otherwise stated during the checkout process. Please note that processing times are in addition to the in-transit time associated with your selected shipping method.
- Should an order arrive having been damaged in transit, please accept the package and indicate to the courier that it was damaged. Immediately contact us at firstname.lastname@example.org with photos of the condition in which the package was received (before opening) along with photos of the condition of all of the contents. We will work with you to resolve the issue as quickly as possible. Please do not immediately refuse the packages. Packages returned to us due to refusal will be refunded, less shipping fees (both directions), credit card processing fees, and a 20% restocking fee. Processing of refused packages may take up to 30 business days. Please see our Refund Policy for full details.
We are not responsible for packages lost in transit. Packages are shipped with insurance. Should a package be lost in transit or misdelivered at the fault of the carrier, an investigation will be opened with the carrier as soon as it is reported to us by you. Once the carrier has completed their investigation, the package will either be delivered to you by the carrier (if found), or if confirmed to be lost, a replacement will be sent or a refund will be issued once the carrier remits insurance payment. By ordering, you agree to abide by this resolution process to the exclusion of all other remedies that may be available to you. Please see our Refund Policy for full details.
- We want to make sure you're happy with your purchase. To ensure we can best assist, you must report any issues or problems with an order (including but not limited to missing, damaged, defective, wrong item) no later than 14 calendar days of delivery by emailing email@example.com. Please see our Refund Policy for full details.
- In addition terms, you confirm that you have read and agree to our Refund Policy and Shipping Policy.
If you have any questions or require clarity, please reach out to our sales support team at firstname.lastname@example.org or via the online chat widget in the bottom right-hand corner and we'd be happy to help!